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FAQ

Find answers to common questions about our products, services, and policies.

Need Assistance?

If you have questions about our masalas, quality, usage, bulk orders, or availability, our team is here to help you with the right guidance.
For order-related queries or product support, please reach out to us.
We usually respond within 1–2 working days.
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About Real Santosh Masala

About Our Masalas

What makes Real Santosh Masala different from other brands?
Our masalas are prepared using traditional recipes, premium-quality spices, and hygienic processing methods to ensure authentic taste, aroma, and consistency in every pack.
Are your masalas suitable for everyday home cooking?
Yes, our products are specially crafted for daily Indian cooking, delivering balanced flavour without overpowering the dish.
Do your masalas contain artificial colours or fillers?
No. We focus on purity and quality, using carefully selected spices without unnecessary additives.

Quality & Hygiene

How do you ensure the quality of your spices?
Each batch goes through strict quality checks from sourcing to grinding and packaging to maintain freshness and purity.
Are your products hygienically processed?
Yes, all masalas are processed and packed in clean, controlled environments following food safety standards.
How do you maintain freshness in packaged masalas?
We use proper grinding techniques and secure packaging to lock in aroma and flavour until the product reaches your kitchen.

Usage & Storage

How should I store masala powders after opening?
Store masalas in a cool, dry place away from moisture and direct sunlight. Always close the pack tightly after use.
How much masala should I use while cooking?
Usage depends on the dish and personal taste. We recommend starting with small quantities and adjusting as needed.
Can your masalas be used for restaurant or bulk cooking?
Yes, our masalas are suitable for both home kitchens and commercial food preparation.

Packaging & Availability

In what pack sizes are your masalas available?
Our products are available in multiple pack sizes to suit household and bulk requirements.
Do you supply masalas to retailers or distributors?
Yes, we work with retail partners and distributors. Interested parties can contact us for details.
Are all products available throughout the year?
Most of our core masalas are available year-round, subject to stock availability.

Support & Connect

How can I contact Real Santosh Masala for product queries?
You can reach us through WhatsApp, the Contact Us page, or customer support channels mentioned on our website.
Can I suggest a new product or give feedback?
Absolutely! We value customer feedback and suggestions to improve our product range.
Do you support bulk or institutional orders?
Yes, bulk and institutional inquiries are welcome. Please contact us directly for assistance.
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