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At Real Santosh Masala, we are committed to delivering quality products to our customers in a timely and reliable manner. Please read our Shipping & Returns policy carefully before placing an order.
All orders are processed after successful payment confirmation. Orders are usually dispatched within a reasonable timeframe, subject to product availability and order volume.
Delivery timelines may vary depending on the shipping address, courier partner, and external factors. While we strive to deliver your order as quickly as possible, delays caused by courier services, weather conditions, or unforeseen circumstances are beyond our control.
We currently ship orders within India. Delivery availability may vary based on location and serviceability of courier partners.
Once your order is dispatched, tracking details will be shared through the provided contact information, wherever applicable. Customers are advised to keep their order details for reference.
Due to the nature of food products, returns are accepted only in the following cases:
To request a return or replacement, customers must contact us within the specified return period after delivery, along with clear images and order details.
Opened, used, or tampered food products are not eligible for return or replacement unless there is a verified issue at the time of delivery.
Refunds, if applicable, will be initiated only after the returned product is inspected and approved. Refunds will be processed through the original payment method or as per applicable policies.
Order cancellation requests must be made before the order is dispatched. Once an order has been shipped, cancellation will not be possible.
For any questions related to shipping, returns, or order assistance, please contact us:
Phone: 81404 33287 / 09898228997
Email: santoshfoodproducts0711@gmail.com
Address: 219,220, SHUBHAM INDUSTRIES, Makna Rd, GAM, Surat, Valthan, Gujarat 394325